Privacy Policy

Effective Date: July 29, 2026

LDoehler Group (“LDG”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or use our education consultancy services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Email address
  • Telephone or mobile number
  • Residential address
  • Date of birth
  • Nationality
  • Educational background
  • Employment history
  • Passport and identification details (where required)
  • Visa and immigration information
  • Academic records and supporting documents
  • English language test results
  • Financial information required for education or visa applications
  • Any other information you choose to provide during consultations or enquiries.

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and consultation requests.
  • Provide education counselling and consultancy services.
  • Assist with school, college, or university applications.
  • Assist with visa-related documentation and application support.
  • Communicate updates regarding your applications or enquiries.
  • Verify your identity where necessary.
  • Improve our website and customer experience.
  • Comply with legal and regulatory obligations.
  • Maintain internal records and administrative purposes.

3. Sharing Your Information

We may disclose your personal information only when necessary to provide our services, including with:

  • Educational institutions.
  • Government departments and immigration authorities.
  • Professional partners and service providers.
  • Language testing organisations.
  • Medical providers where required for visa processing.
  • Payment service providers.
  • Information technology and website hosting providers.
  • Legal, regulatory, or law enforcement authorities where required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. International Transfer of Information

As an international education consultancy, your personal information may be transferred to educational institutions, government agencies, or service providers located in countries where you intend to study or where our partners operate.

Where personal information is transferred internationally, LDG will take reasonable steps to ensure appropriate safeguards are in place and that your information is handled in accordance with applicable privacy laws.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services.
  • Meet contractual obligations.
  • Comply with legal, regulatory, and professional record-keeping requirements.
  • Resolve disputes and enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Remember user preferences.
  • Analyse website traffic and performance.
  • Enhance your browsing experience.

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where permitted by law.
  • Withdraw consent where processing is based on your consent.
  • Object to or restrict certain processing activities.
  • Request a copy of your personal information in a commonly used format.

Requests will be handled within a reasonable timeframe and in accordance with applicable legal requirements.

9. Third-Party Websites

Our website may contain links to external websites operated by educational institutions, government agencies, or other organisations.

LDG is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before providing personal information.

10. Children’s Privacy

Our services are intended for individuals seeking education opportunities. Where we provide services to applicants under the age of 18, personal information may be collected with the consent or involvement of a parent or legal guardian, where required by law.

11. Changes to This Privacy Policy

LDG may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The latest version will always be published on our website together with its effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact LDoehler Group using the contact details provided on our website.

Consent

By accessing our website, submitting an enquiry, or engaging our consultancy services, you consent to the collection, use, disclosure, and storage of your personal information as described in this Privacy Policy.